Privacy Policy

Moneyrow Homes Ltd (“Moneyrow Homes”, “we”, “us”, “our”) is a company registered in England and Wales (company number 17298385) registered office at 26 Station Road, Watford, Herts WD17 1JU. We act as a data controller for the personal information described in this policy.

When you make an enquiry through this website (as a landlord or as a housing/support provider), we collect:

• Name
• Email address
• Phone number
• Company or organisation name (where applicable)
• Property details (address, type, condition) or housing requirement details you choose to provide
• Any other information you include in an enquiry form or message to us

We may also collect technical information automatically, such as your IP address, browser type, and how you use our site — see our Cookies Policy for detail.

• Respond to your enquiry and assess whether we can match you with a landlord or provider
• Set up and manage a leasing arrangement, if you proceed with us
• Carry out compliance and due diligence checks as required by law
• Contact you about your enquiry or an active arrangement
• Improve our website and services

We use GoHighLevel, a third-party customer relationship management (CRM) platform, to manage enquiries and follow-up communication. When you submit a form on this site, your details are passed to GoHighLevel so we can track and respond to your enquiry. GoHighLevel processes this data on our instructions as a data processor. We may also share information with:

• Our legal advisers, where needed to prepare or review leases
• Our property management team (Moneyrow Properties Ltd), where an arrangement proceeds
• Regulatory or law enforcement bodies, where we are legally required to

We do not sell your personal data to third parties.

• Legitimate interests — responding to enquiries and running our business
• Contract — where you enter into a lease or agreement with us
• Legal obligation — where compliance or safeguarding checks are required

We retain enquiry data for as long as needed to respond to you, and for the duration of any resulting lease or agreement plus a period afterwards to meet our legal, accounting, and compliance obligations. Data relating to enquiries that don’t proceed is deleted after a reasonable period of inactivity.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data (subject to legal retention requirements)
• Object to or restrict certain processing
• Data portability
• Complain to the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any of these rights, contact us through our enquiry form.

We primarily contact you by email. If you provide a mobile number and opt in, we may also contact you by text message about your enquiry or an active arrangement. Message frequency will vary. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or through our enquiry form. Opting out of text messages will not affect our ability to contact you by other means.

Moneyrow Homes Ltd
26 Station Road, Watford, Herts WD17 1JU
Contact us through our enquiry form